Return & Refund Policy - ZARIHAUS

At ZARIHAUS, we are committed to delivering thoughtfully crafted, high-quality products. If for any reason, you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

  • Returns are accepted within 3 days of delivery

  • To be eligible for a return, the product must:

    • Be unused, unworn, and unwashed

    • Be in its original condition

    • Have all original tags, labels, and packaging intact

Any item that does not meet these conditions will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products showing signs of use, washing, or alteration

  • Items without original tags or packaging

  • Products damaged due to customer mishandling

3. Return Request Process

To initiate a return:

  1. Contact us within 3 days of receiving your order

  2. Email us at zarihaus@maurushi.com with:

    • Order ID

    • Reason for return

    • Clear photos or videos of the product

Our team will review your request and respond with further instructions.
Returns sent without prior approval will not be accepted.

4. Refunds

  • Once the returned product is received and inspected, we will notify you regarding the status of your refund

  • If approved, the refund will be processed to the original method of payment

  • Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

5. Exchange

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit may be issued at our discretion.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Inform us within 48 hours of delivery

  • Share clear unboxing photos or videos for verification

  • Upon approval, we will arrange a replacement or refund at no additional cost.

7. Shipping Charges

  • Shipping charges are non-refundable

  • Return shipping costs will be borne by the customer unless the return is due to an error from our side.

8. Contact Us

For any questions related to returns or refunds, please contact us at:
📧 Email: zarihaus@maurushi.com

Last Updated: January 2026