FAQ - ZARIHAUS
1. What products does ZARIHAUS offer?
ZARIHAUS offers premium women’s coord sets designed for festive occasions, celebrations, and elegant everyday wear. Each piece reflects refined craftsmanship and timeless style.
2. How do I place an order?
You can place an order directly through our website by selecting your preferred product, size, and completing the checkout process securely.
3. How long will my order take to be delivered?
Orders are processed within 2–4 business days and are typically delivered within 5–10 business days after dispatch, depending on your location.
4. Do you ship all over India?
Yes, we currently ship across India. International shipping will be introduced in the future.
5. Are shipping charges applicable?
Shipping charges, if any, are calculated and displayed at checkout. Any free-shipping offers will be clearly mentioned on the website.
6. Can I return my order?
Yes, returns are accepted within 3 days of delivery, provided the product is unused, unworn, unwashed, and in original condition with tags and packaging intact.
Please refer to our Return & Refund Policy for detailed information.
7. How do I initiate a return?
To request a return, email us at support@zarihaus.com within 3 days of delivery with your Order ID, reason for return, and clear photos or videos of the product.
8. When will I receive my refund?
Once your returned item is received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.
9. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with unboxing photos or videos. We will arrange a replacement or refund after verification.
10. Can I exchange my product?
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.
11. How can I track my order?
Once your order is shipped, you will receive tracking details via email or message to monitor your delivery status.
12. Are the product colors exactly as shown?
We make every effort to display accurate product colors. However, slight variations may occur due to lighting, photography, or screen settings.
13. How can I contact ZARIHAUS?
For any queries, you can reach us at:
📧 Email: zarihaus@maurushi.com
14. Is my payment information secure?
Yes. All payments are processed through secure and trusted payment gateways. ZARIHAUS does not store or access your payment details.
ZARIHAUS — Heritage of Grace